Frequently Asked Questions

Do you have a question, please don´t hesitate to ask a question. We will happily answer all questions.

We haven‘t booked our tickets, and want to board the bus in a pickup place. What can we do?

Call our staff at the office +354 519 6399 and let them know you wish to take our bus.
Pickup time is according to timetable, be ready for the bus 15 minutes before its departure.

Please go to https://omartravel.com/packages/ and see Timetable.
Pickup time is according to timetable, be ready for the bus 15 minutes before its departure.
Please go to omartravel.com and se Timetable.

We need to change our booking, what can we do?

We are very flexible regarding any alterations you might need us to do on your booking.
Just send us an email to omar@omartravel.is at least 24 hours prior to departure and we will take care of it.

We haven‘t booked our tickets, is it possible for us to buy tickets on the bus?

Yes. You can just show up at one of our pickups and speak to the staff on the bus. If there are available seats you can buy your tickets on the spot. We accept credit-, debitcards and cash.

Do we have to book our bus tickets in advance?

We recommend that you do, since we can only guarantee a seat on the bus for those who have already booked with us.
The buses tend to get full, and when they do we unfortunately can not provide transportation for those who haven‘t already booked.

We need to cancel our booking, what can we do?

Please send us an email to omartravel@omartravel.com at least 24 hours prior to departure and we will fully refund your purchase.

We missed our bus, what can we do?

You can take another bus with us.
Either send us an email to omartravel@omartravel.com and tell us when you wish to take the bus, or just show up at departure time and ask the staff on the bus if there are available seats for you.

When is your first trip to Northern Lights Tours?

The first tour is on the 23th of Agust.
In our experience usually the snow on the road has already melted by then.

When is your last trip to Northern lights tours?

On the 22th of April.

What is the price for “this” transportation?

Price for transportation to / from Reykjavik.
Please go to http://www.omartravel.com or Packages in the Menu.

What is the street address for “this” pickup place?

Pickups to / from Reykjavik.
Please go to http://www.omartravel.com or Packages in the Menu.

When is the exact time of departure from “this” pickup place?

Pickups to / from Reykjavik.
Please go to https://www.omartravel.com or Packages in the Menu.

How do we get the pictures from the Northern Lights tours.

You will receive a dropbox link to the email you provided with the booking.

if we don't see the Northern Lights on the tour?

Unfortunately we do not offer refunds if you do not see the lights. Our policy is and always has been, that if you do not see the lights on your first trip you are offered a return trip that is valid for up to 1 year.

When is a tour canceled?

The Northern Lights are a natural phenomenon and seeing the lights cannot be guaranteed even though the tour is operated, as this depends on the weather conditions. Therefore, we reserve the right to cancel the tour at any time.

A decision whether the tour will take place or not is made daily at 17:00 hours.